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Strategic Growth Analysis
This report is based on the collected as well as investigated information of the organization. In order to collect such information skills gap analysis is conducted among all the staff members of the organization. Along with that, this report also provides the crucial information related with discussion of the meeting with the directors and site managers. The purpose of this report is to make decision about the optimum solutions for the situation of business by utilizing critical thinking as well as creative thinking among all the individuals and team members. Another purpose of this report is to communicate the identified gaps and recommendations for the organization and its employees.
Fast Forward organization is working in the field of courier services since more than five years. It is investigated that this organization in the last five years is growing tremendously as well as improved its profitability. Significant growth enabled the business to increases its staff and the business functions in the market (Gilmanshina, 2021). This organization believes in maintaining clarity of role and responsibilities areas to ensure minimal confusion in the team. This organization also has effective communication strategy that maintain values in conveying the implementation of any strategy as well as its outcomes. The continuous improvement policy of the organization is associate with the client survey and management reviews. Management of the organization conduct induction and ongoing training sessions for new hired employees (Gilmanshina, 2021). Along with that, this organization believe in communicating and resolving issues on immediate basis.
Critical thinking:
In order to ensure the continues development in the organization, it is required to utilize the critical and creative thinking models in the business. Critical thinking allows the user to develop the optimum solution for the issues. It is consisting of several models which are usually valued by the employers (Gilmanshina, 2021). The organisation is facing issues with training and development, increased business cost, and policies and procedures update which can be solved by using critical thinking models.
Following are the critical thinking models:
Thought experiment: This model aims to use the hypothetical theory as well as principle through which beneficial outcomes can be achieved by any business.
System thinking: This model collects all the system analysis information to understand potential consequences while developing solutions for the problem (FOO, 2019).
Scenario analysis: This model includes the possible experiences as well as probability related with the business and then combine it with the analysis for the development of possible outcomes (FOO, 2019).
Power law: This model considers the relationship of two quantities where changes in the one quantity will make changes in other quantity.
Simulation: This model focus on the adaptability, repeated practices, as well as retention of experience.
Cost benefit analysis: This model is associated with the identification of suitable function or project for the business based on strength as well as weakness analysis in financial terms.
Creative thinking:
On the other hand, creative thinking model use the process of imagination for the generation of new ideas as well as solutions. Creative thinking permit users to develop the original ideas for the problems (FOO, 2019). The organization is facing issues with employee engagement as well as site monitoring. Such issues can be resolved by using critical thinking models.
Following are the model of creative thinking:
Brainstorming: It perceived as a group activity as well as collect valuable information from the team opinions.
Lateral thinking: This model includes the use of ideas which are not occurred through the formal approach or communication.
Mind mapping: This model promotes the creativity by reframing the situations and possible outcomes though the graphical representations.
Crowdsourcing: This model includes the contribution from the unassociated group for the ideas and solution development.
Reversal of problem: This model prefers the use of different perspectives such as analyzing issues from the beginning.
Features & approaches of critical thinking:
Following are the model of creative thinking:
Observation: This skill allows the user to develop understanding of the environment by observing the situation. It enables the user to learn from experience (Adxamovna, 2020).
Analytical thinking: It allow the user to analysis the ongoing issues of the business and apply the best theoretical or pre-determined method for the solution.
Inference: It include the logical as well as accurate conclusions which is based upon the facts or realistic analysis.
Empathy and Humility: It consider impacts which are caused on the human being because the ongoing issues in the business and develop solution which are in the favor of human factors (Adxamovna, 2020).
Inquisitiveness: It refers to a professional curiosity that act as a challenge for the identification of the solution.
Approaches towards the critical thinking includes, identification of idea, evaluation of idea, alternative ideas consideration, selection of best process, as well as analysis or evaluation of process.
Approaches towards the creative thinking includes exploring ideas, inspire team members, applying the solution, and creation of safe environment.
Continuous Improvement:
The organization already has a policy for continuous improvement policy. Their policy has a objective of ensuring the business operation with effectiveness and efficiency in order to complete the demand of customer and all stakeholders. Along with that, their process includes client survey as well as management reviews (Adxamovna, 2020). In client survey, they measure the satisfaction level of the customer. They also conduct survey with client and customer to gather feedback about the quality control measures of the business. On the other side, organization also review the management through weekly meeting with the senior management as well as annual planning or budgeting. This review helps in identifying the opportunity for improvement and learning.
Learning System:
The learning system in the organization is based on the induction as well as training policies and procedures. This system ensures the continuous success of the organization. The objective of learning system is to ensure continuous improvement in the skills as well as abilities through on-the-job training methods as well as off-the-job training methods (Adxamovna, 2020). Organization also conducts induction session for the learning of new hired employees.
System for Identifying Gaps and Barriers:
The organization believes in using performance reviews as well as survey for the identification of knowledge gap and barriers to critical thinking. Performance review allow the management to gather information about the completion of expected organizational performance decide by using critical thinking. Survey helps the management to collect information about the barriers and gaps that can make impact on the business activities.
Legislative requirements and sources:
Legislative requirements such as Fair Work Act, Work, Health and Safety code of conduct as well as Anti-Discrimination Act are a part of workplace procedures. The reliable source for this information can be legal websites, legal journal and regulatory websites. Organization is required to comply these legislative requirements.
Recommendation:
The best practice approach which can be utilized for the critical thinking in such organization can be thought experiment. This practice will allow the senior management team to develop a hypothetical theory in order to develop possible consequences for the business issues (Adxamovna, 2020). However, for practicing creative thinking brain storming can be used. Brainstorming will help the site manager to conduct a group activity and develop large number of solutions for the ongoing business issue.
The organization can also prefer to use democratic leadership style this will allow the team members to share their opinion and increases their engagement in the business responsibility. This style is also recognized as a participative leadership style. Company processes such as development of an environment that can promote thought process in the business is required to be utilized (Adxamovna, 2020). Along with that, organization is required to analyses the impact of team dispute on the thought generation process.
Site managers of the organization are also required to be engagement in the professional development session under which they are required to be focused on team dispute management, customer query management and customer handling topics.
Conclusion:
It can be concluded that in starting organization was facing issues due to poor support of IT system. However, through conducting gap analysis it is also identified that business is suffering multiple issues that are impacting its performance as well as efficiency in the market. Continuous improvement policy by aligning with the critical thinking methods as well as creative thinking methods can allow the business to render effective solutions. Along with that, business regulation and work place safety measures are required to be maintain in the work processes.
It can be evaluated that the main concept behind organizing the training with all the site manager become successful. As feedback survey highlighted that site manager are able to understand about the concept of democratic leadership style in the business. This will brining participative environment in the organization.
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